{"id":10,"date":"2026-11-02T12:20:00","date_gmt":"2026-11-02T12:20:00","guid":{"rendered":"http:\/\/127.0.0.1\/?page_id=10"},"modified":"2026-11-02T12:27:53","modified_gmt":"2026-11-02T12:27:53","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/demo.simcities.mobile\/?page_id=10","title":{"rendered":"Refund Policy"},"content":{"rendered":"

SIMCITIES MOBILE<\/strong>
\nLast updated: 2 November 2026
\nApplies to: demo.simcities.mobile (WooCommerce)<\/p>\n

This Refund Policy explains when a refund is available for travel eSIM orders.<\/p>\n

Support<\/h2>\n

For refunds or order help, use Live Support<\/strong> on the site or the support contact in your order email.<\/p>\n

Please include your order number and the email used at checkout.<\/p>\n

When you can get a refund<\/h2>\n

Primary rule:<\/strong> We refund only if your eSIM profile has not<\/strong> been generated or processed by our upstream provider yet.<\/p>\n

    \n
  • If your order is scheduled for a later send<\/strong>, it stays refundable until<\/strong> we generate or send the QR \/ eSIM details.<\/li>\n
  • Once we have generated, processed, activated, installed, or used<\/strong> the eSIM (including any data session or QR redemption), a refund is generally not available<\/strong>.<\/li>\n<\/ul>\n

    Also refundable or replaceable<\/h3>\n

    We may refund or replace an order when:<\/p>\n

      \n
    • We fail to deliver the eSIM details after payment when delivery was due, or<\/li>\n
    • You received a product that is materially different from what was described, or<\/li>\n
    • There is a confirmed fault on our side that we cannot fix promptly.<\/li>\n<\/ul>\n

      When we generally cannot refund<\/h2>\n

      After generation \/ processing \/ activation \/ install \/ use, including when:<\/p>\n

        \n
      • The QR or eSIM profile has been generated or sent,<\/li>\n
      • The eSIM has been installed or activated on a device, or<\/li>\n
      • Any data has been used.<\/li>\n<\/ul>\n

        Other cases we generally cannot refund:<\/p>\n

          \n
        • Coverage or speed limits of local networks after a working eSIM is delivered,<\/li>\n
        • Device incompatibility that could have been checked before purchase,<\/li>\n
        • Change of mind after the eSIM has been generated or sent,<\/li>\n
        • Wrong destination or plan selected, after generation or send.<\/li>\n<\/ul>\n

          Note:<\/strong> An unused order that is still only scheduled (QR not generated\/sent yet) can still be refunded under the primary rule above. A simple \u201cwithin 7 days\u201d clock does not<\/strong> override generation \u2014 once generated\/sent, the order is generally non-refundable even inside 7 days.<\/p>\n

          How to request a refund<\/h2>\n
            \n
          1. Contact us via Live Support or the support path in your order email.<\/li>\n
          2. Share your order number and reason.<\/li>\n
          3. If the eSIM is only scheduled and not yet generated, do not ask us to generate it early while the refund is under review.<\/li>\n
          4. Approved refunds go back to the original payment method. Your bank or card issuer may take several business days to show the credit.<\/li>\n<\/ol>\n

            Partial refunds and replacements<\/h2>\n

            If only part of an order is affected, we may offer a partial refund or a replacement of equal value at our discretion.<\/p>\n

            Payment disputes<\/h2>\n

            Please contact us first so we can help. We keep order, delivery, and schedule records to resolve payment disputes fairly.<\/p>\n

            Changes<\/h2>\n

            We may update this policy from time to time. The version on this page when you purchase applies to that order.<\/p>\n","protected":false},"excerpt":{"rendered":"

            SIMCITIES MOBILE Last updated: 2 November 2026 Applies to: demo.simcities.mobile (WooCommerce) This Refund Policy explains when a refund is available for travel eSIM orders. Support For refunds or order help, use Live Support on the site or the support contact in your order email. Please include your order number and the email used at checkout. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/demo.simcities.mobile\/index.php?rest_route=\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo.simcities.mobile\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demo.simcities.mobile\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/demo.simcities.mobile\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demo.simcities.mobile\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=10"}],"version-history":[{"count":2,"href":"https:\/\/demo.simcities.mobile\/index.php?rest_route=\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":24,"href":"https:\/\/demo.simcities.mobile\/index.php?rest_route=\/wp\/v2\/pages\/10\/revisions\/24"}],"wp:attachment":[{"href":"https:\/\/demo.simcities.mobile\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}